Frequently Asked Questions

Our core services include:

• Custom Website Development
• Brand Identity Design
• Logo Design
• Social Media Design
• Basic SEO Setup
• Graphic Design

All our websites are hand-coded, responsive, and optimized for performance.

All our websites are:

• Hand-coded (no WordPress or page builders)
• Lightning-fast
• Highly secure
• Mobile-optimized
• SEO-friendly
• Easy to maintain

This results in better performance, security, and user experience than template-based solutions.

We work with small to medium businesses across all industries, but we particularly excel in creating websites for:

• Professional Services
• Hospitality
• Restaurants
• Local Businesses
• Creative Professionals
• Consultants
• Politician

Every website includes:

• Custom design
• Up to 5 pages
• Mobile responsiveness
• Contact forms
• Social media integration
• Basic SEO setup
• Performance optimization
• Security features
• Analytics integration

Yes! We offer comprehensive branding services:

• Logo Design (€350)
• Complete Brand Identity Package (€750)
• Social Media Design Package (€250/month)

All branding work includes multiple concepts and unlimited revisions.

For transparency, we don't provide:

• E-commerce websites
• Google Ads management
• Content writing services
• Website hosting only
• CMS-based websites (WordPress, etc.)

However, we can recommend trusted partners for these services.

The subscription plan (€175/month) has an initial duration of 12 months. After this period, you can cancel at any time with 30 days' notice. The website is part of the subscription service, so it doesn't remain active after cancellation, as we provide an ongoing development and maintenance service.

You'll need to start a new 12-month contract. Returning clients are always welcome!

If you cancel before the 12 months, you'll be charged the Lump Sum plan value (€2,500) minus any amount already paid in monthly fees. We aim to build lasting relationships with our clients and expect the same commitment.

We offer a 7-day grace period for each invoice. After this period, a €25 late fee will be applied. In case of multiple overdue invoices without communication, we may terminate the contract, and the client will be responsible for the full payment of the website. We are flexible and understanding with specific situations, but we need clear communication to help in the best way possible.

We accept payments via:

• Credit/debit card (for monthly subscription)
• Bank transfer (for Lump Sum plan)

We don't accept checks or money orders.

The €100 fee per additional page is a one-time payment. For example, if you need 3 extra pages, it will be a single payment of €300, not a monthly charge.

If we can't develop a design you're 100% satisfied with during the initial project phase, we'll refund the amount paid to get started. After website development begins, refunds are at our discretion. Our goal is to ensure your complete satisfaction, which is why we offer unlimited design revisions.

In the monthly plan (€175/month), hosting is included. For the Lump Sum plan, the €25/month hosting fee includes:

• Domain management
• SSL certificate
• CDN service
• Regular maintenance
• Performance optimization
• Security updates

The subscription continues on a month-to-month basis after the initial 12 months. We aim to build long-term partnerships with our clients, as this allows us to provide continuous value and maintain your website at its best. Most clients find that by this point, their website generates more value than the €175 monthly investment, making it a self-sustaining business asset.

Yes! We offer an unlimited edits and support add-on for €50/month with a 12-month minimum commitment. Like our main subscription, this can't be turned on and off monthly. If you cancel and wish to restart, a new 12-month commitment is required.

The key difference lies in long-term versus short-term costs:

• Subscription (€175/month): Lower initial investment with manageable monthly payments, includes ongoing updates and support
• Lump Sum (€2,500 + €25/month hosting): Higher upfront cost but more cost-effective long-term if you don't need regular updates

Choose based on your cash flow preferences and business goals. The subscription is ideal if you value ongoing service and updates, while the lump sum is better if you prefer to pay upfront and handle updates independently.

Currently, we focus on static business websites and don't offer e-commerce solutions. However, we can integrate payment buttons and simple product showcases into your website.

You always retain full ownership of your domain name, regardless of your chosen plan. We believe in complete transparency and never hold domain names hostage.

No reputable SEO professional can guarantee specific rankings - be wary of anyone who does! While we use proven strategies and best practices, search rankings ultimately depend on many factors, including Google's algorithms and your competition. We focus on sustainable, long-term improvements rather than quick fixes.

No, we focus exclusively on website development and organic SEO services. For Google Ads and paid advertising campaigns, we can recommend trusted partners who specialize in PPC management. This allows us to maintain our focus on delivering exceptional website development and organic search optimization.

We typically deliver websites within 7 working days. This timeline includes initial design, development, and basic content setup. The exact duration can vary based on project complexity and how quickly you provide content and feedback. We pride ourselves on efficient delivery without compromising quality.

No, the website is part of our ongoing service in the subscription model (€175/month). However, you retain full ownership of your domain name and all content assets. If you prefer to own the website outright, consider our Lump Sum plan (€2,500).

You always maintain full ownership of your domain name. If we assist with domain registration, we'll transfer it to you upon request. We believe in transparent business practices and never hold domains hostage.

No, we write all our code from scratch. Every website is custom-built using clean, efficient code without relying on CMS platforms or page builders. This approach sets us apart and delivers superior results for our clients.

Custom code offers several significant advantages:

• Enhanced security (no vulnerable plugins or databases)
• Faster loading times
• Better performance
• Lower maintenance costs
• Easier customization
• No plugin dependencies
• No security updates needed
• More responsive design control

Our static sites are inherently more secure as they don't have databases or complex backend systems that could be compromised.

We have robust business continuity measures in place. All our websites' code is securely stored with redundant backups, and we maintain detailed documentation. We also work with established development partners across Ireland and the UK who can ensure continued service if needed.

Simply email hello@cloveloop.com with your request. Our ticketing system will track your request, and our team will implement the changes promptly. Monthly subscription clients receive unlimited edits, while Lump Sum clients can add our support package for €50/month.

Every website includes:

• Up to 5 custom pages
• Mobile-responsive design
• SEO optimization
• Security features
• Performance optimization
• Contact forms
• Google Analytics integration

Our support varies by plan:

• Monthly Plan (€175/month): Priority email and WhatsApp support with unlimited updates and changes
• Lump Sum Plan: Basic email support plus optional unlimited edits package (€50/month)

Both plans include security monitoring and technical maintenance.

We offer support Monday to Friday, 9:00 AM to 6:00 PM (Irish Time). While we aim to respond to all queries within 24 hours, Monthly Plan clients receive priority response times.

Send your requests to support@cloveloop.com. Each request is tracked through our ticketing system, ensuring nothing gets missed. We'll keep you updated on progress throughout the process.

Yes, we provide basic training documentation for any features that you can manage yourself. For Monthly Plan clients, we handle all updates and changes directly, so you can focus on your business.